Work · B2B SaaS
Product, pipeline, and support
for software companies.
Modernize the codebase, put agents on support and outbound, and run content and demand from the same team that ships the product.
of tickets resolved without a human in a sample engagement
from kickoff to an agent on production traffic
median first response, all hours
What breaks
Where the time goes.
The three problems we hear most from b2b saas teams.
Support scales with headcount
Every new cohort brings the same twelve questions, and each one still needs a person with admin access.
Marketing hands off to sales in the dark
Leads land in the CRM and wait. Qualification is manual, follow-up is late, and attribution ends at the form.
The codebase slows every release
Years of features on an old framework make each change risky. The roadmap is set by what the code allows.
What we run
The plays.
The same sprint system, tuned for this industry.
Support agent
An agent in your helpdesk with scoped access to admin tools. It resolves routine tickets end to end and escalates with context.
SDR agent
Qualifies inbound, enriches accounts, drafts outreach in your voice, and books meetings on your reps' calendars.
App modernization
Incremental migration to a current stack with tests written first, so releases speed up without a feature freeze.
Content that ranks
Technical content written by people who read the code, structured for search and for the questions buyers actually ask.
Product video and demos
Launch videos, feature walkthroughs, and always-current demo environments sales can send instead of scheduling.
Case studies
Sample results.
Anonymized composites that show the shape of an engagement.
A B2B scheduling SaaS
SampleA support agent that closes half the queue
Deployed a support agent with real access to the product's admin tools. It resolves routine tickets end to end and hands the rest to humans with context attached.
54%
of tickets resolved with no human touch
<1 min
median first response, all hours
A Series A marketplace startup
SampleOne dashboard instead of five spreadsheets
Replaced weekly spreadsheet exports with a warehouse, a pipeline, and dashboards the whole company reads. Board reporting went from a week of prep to a link.
5 → 1
data sources consolidated into one warehouse
<10 min
to refresh the full board report
Use cases
How teams use it
Deploy a support agent that resolves tickets
An AI agent that answers the questions your team answers every day — order status, returns, how-to — and hands off cleanly when a human is needed. Live on your help desk in about a week.
Run outbound with a sales agent
An agent that researches accounts, qualifies inbound leads, and drafts first-touch outreach in your voice. Nothing sends without a person approving it.
Modernize a legacy application
Move an aging codebase to a modern stack without stopping the business. We map what exists, migrate in slices, and keep the old system running until the new one has proven itself.
Questions
How do agents get access to our systems?
Through scoped credentials you issue and can revoke. Each tool call is limited to the least permission the task needs, every write is logged with a receipt, and reversible actions are preferred over destructive ones by design.
What happens when the agent is wrong?
It escalates with the full context attached, and every change it made carries an undo path. Prompt and tool changes are gated by evals on real tickets before they reach production, and your team reviews a sample of resolutions weekly.
Can you work in our codebase without slowing us down?
Yes. We work in your repository on branches, your engineers review every pull request, and migrations ship incrementally behind feature flags. There is no freeze, no fork, and nothing to merge back at the end.
Do you replace our support or sales team?
No. Agents take the volume; people keep the judgment. Support teams typically redeploy toward onboarding and escalations, and sales teams spend more time in meetings the agent booked.
Ship faster and support more.
Send us the ticket export, the pipeline report, or the repo. We will tell you which one to fix first and how long it takes.