Work
Local & field services · A regional field-services company · Sample
Dispatch off the whiteboard
Replaced a whiteboard and a group chat with a dispatch app and an intake agent. Crews get jobs on their phones; the office stops retyping.
Services: Build, Automate · 6 weeks
The challenge
Around forty technicians were scheduled from a whiteboard photographed each morning. Jobs arrived by phone, text, and a web form, and the office re-entered every one. Missed after-hours calls went to competitors, and nobody could say which crews were profitable.
The approach
- Two-week sprint to a dispatch app: jobs, crews, routes, and photos, built on the existing accounting system instead of replacing it.
- An intake agent answers the web form and after-hours texts, qualifies the job, and books a slot the dispatcher can override.
- Technician app ships offline-first job sheets and photo upload; the office view shows every crew on one map.
- Weekly margin report per crew and job type, pulled from time and invoice data that already existed.
“The office used to start every morning with a photo of a whiteboard. Now it starts with a map.”
Results
Illustrative composite figures, shown to demonstrate the reporting format. Real engagements report against the metrics you already track.
Results
-38%
time spent scheduling per day
Illustrative
92%
of after-hours requests booked without a callback
Illustrative
6 wks
from kickoff to every crew on the app
Illustrative
Bring us the next one.
Scoped in a week, shipped in sprints, measured against your own numbers.