Agent library
Support · available
Support triage
Support triage watches your help desk on a schedule. Each new conversation is classified by topic, urgency, and sentiment, matched to your knowledge base, and either answered with a draft ready for one-click send or routed to the right person with a summary of what has already been tried. It never closes a ticket or promises a refund on its own.
Integrations: Zendesk, Intercom, Shopify, Stripe, Slack
Support triage
by Entatan · Reads every incoming ticket, tags and prioritizes it, drafts a reply for the routine ones, and stays quiet when the queue is clean.
What it does
The tasks this agent handles on its own, and where it stops for a person.
- Classifies tickets by topic, urgency, and sentiment
- Drafts replies from your knowledge base and best past answers
- Looks up orders, subscriptions, and account status
- Routes escalations with a summary and a suggested next step
- Flags knowledge gaps when it cannot answer with confidence
Where it plugs in
Runs under scoped credentials in the tools you already use. Every action is logged with an undo path.
ZendeskIntercomShopifyStripeSlack
What changes
Outcomes partners see in the first month, measured against the metric the team already reports.
- Routine tickets answered in minutes instead of hours
- Your team opens a prioritized queue, not a pile
- Recurring questions surface as documentation fixes
Deploy it on your systems.
We connect it, tune it on your data, and stay on call.